Responsibilities

• Welcome and accompany clients with attentive, informed guidance, sharing the story, materiality, and intention behind each creation while cultivating enduring relationships.
• Contribute thoughtfully to sales outcomes by understanding client needs and offering pieces with sensitivity and restraint, in alignment with kataoka’s values.
• Demonstrate consistent discernment in translating client intent into meaningful acquisitions, contributing to the long-term vitality of the House through sustained relationships and considered outcomes.
• Uphold the elegance and rhythm of the boutique through careful attention to stock, presentation, and the orderly flow of the space.
• Maintain the boutique’s pristine condition through daily upkeep, opening and closing procedures, and ongoing care of displays and surfaces.
• Collaborate closely with colleagues to sustain a refined, calm, and harmonious environment for both clients and the team.
• Participate in in-store events, client outreach, and storytelling initiatives that reflect kataoka’s identity, including considered contributions to digital and marketing activities.
• Work in close coordination with the Tokyo atelier to refine selling skills, deepen product understanding, and ensure consistency in client experience and brand expression across locations.

Qualifications

Required

• Fluency in Japanese and English, both spoken and written.
• Proven experience in a luxury retail or boutique environment, with a strong sense of discretion and client care.
• A solid foundation in fine jewelry, including diamonds, gemstones, and precious metals, with the ability to communicate their significance with nuance.
• Excellent communication skills, enabling thoughtful client engagement and graceful collaboration with colleagues.
• Exceptional attention to detail, ensuring presentation, inventory, and client interactions consistently meet kataoka’s standards.

Preferred

• Advanced or specialized knowledge of fine jewelry and craftsmanship, or a demonstrated commitment to deepening expertise.
• Experience with boutique operations, including inventory management and basic financial awareness, approached with precision and confidentiality.
• Self-motivation and initiative, with the maturity to act independently while embodying kataoka’s values in every interaction.

Compensation

Compensation and benefits will be determined based on experience, skill set, and role scope, in alignment with local standards and the responsibilities of the position.

Application

Please send a CV and a brief introduction (in English or Japanese) to career@kataoka-jewelry.com.