Shipping and Returns
Every piece of kataoka jewelry is handmade to order and will take about 4 weeks to be completed. Please let us know if you require your order urgently – we are happy to prioritize orders in special cases.
kataoka jewelry can be delivered worldwide with the assistance of FedEx; we ship International Priority, and packages are usually delivered within 2 business days.
We offer the shipping and insurance fees on all kataoka creations, excluding repairs, resizings, and Peter Ivy's creations.
Due to the nature of every piece being handmade-to-order, all sales are final and no returns or exchanges can be accepted.
Defective or Incorrect Items
In the unlikely event that you receive a defective or incorrect item, please contact us within 7 days after the delivery date with photographs of your order, and we will offer full refund including shipping costs for your return.
Please note that we cannot accept any damaged or visibly altered items. Customers are responsible for the returned parcel until it is delivered to our facility. We cannot be held responsible for lost or damaged shipments.