Questions About Buying

When will I get my jewelry?

Every piece is handmade to order, and it will take us between 4 and 6 weeks to complete it from when your order is confirmed. You’ll get a final delivery date after you place your order.

For rush orders, please leave us a note in the Special Instructions field during checkout and we’ll do our very best to oblige!

Do I have to sign for my package?

Yes! All packages are sent fully insured with FedEx and an adult signature is required upon delivery.

How do I track my order?

Once we ship your order, you'll receive an automatic email with all the tracking information. You can also track your shipment through your My Orders in your account.

Do you provide a warranty?

We stand behind everything we make, that is why we offer a Lifetime Limited Warranty on all of our creations.

What are my payment options?

We accept most credit and debit cards, and PayPal.

Where are kataoka creations made?

kataoka jewelry pieces are all handcrafted in our Atelier in Tokyo, Japan.

What can I do if I ordered the wrong ring size?

We know that ring sizing is tricky, and that's why we provide one resizing, completely free-of-charge, within one year of purchase on all orders placed directly through us. For orders placed through one of our authorized retailers, there will be a $100 surcharge per resizing.

Please note that you'll be responsible for the shipping fees to and from Japan. However, if you're based in the US, you can ship your ring to our New York Flagship store, and we will forward it to Japan, and bring it back to NYC for you. You'd just be responsible for the shipping fees within the US.

Can I return my jewelry?

Due to the nature of every piece being handmade-to-order, all sales are final and no returns or exchanges can be accepted.