We accept most credit and debit cards, and PayPal.
Where are kataoka creations made?
kataoka jewelry pieces are all handcrafted in our Atelier in Tokyo, Japan.
What can I do if I ordered the wrong ring size?
We know that ring sizing is tricky, and that's why we provide one resizing, completely free-of-charge, within one year of purchase on all orders placed directly through us. For orders placed through one of our authorized retailers, there will be a $100 surcharge per resizing.
Please note that you'll be responsible for the shipping fees to and from Japan. However, if you're based in the US, you can ship your ring to our New York Flagship store, and we will forward it to Japan, and bring it back to NYC for you. You'd just be responsible for the shipping fees within the US.
Can I return my jewelry?
Due to the nature of every piece being handmade-to-order, all sales are final and no returns or exchanges can be accepted.