The information and services provided on the Kataoka Co., LTD. (hereinafter referred to as "Kataoka") website, located at kataoka-jewelry.com (hereinafter referred to as the "Site"), are governed by the terms and conditions outlined in this document (the "Terms of Use"). By using the Site, you agree to be bound by these Terms of Use.

1. Revision and Application of Terms of Use

(1) These Terms of Use apply to both Kataoka and users of the Site and its services.
(2) Kataoka reserves the right to revise or update these Terms of Use in whole or in part at any time without prior notice.
(3) Once revised or updated, the Terms of Use will become effective for all use of the Site and its services.

2. Definition of "User"

A "User" of the Site refers to any individual or entity that uses the Site and its services in accordance with the Terms of Use.

3. Definition of "Services" and "Merchandise"

"Services" refers to the various features, functionalities, and tools offered by Kataoka through the site, including but not limited to information, data, text, graphics, images, audio and video content, and any other materials or resources provided to users through the site.

"Merchandise" refers to the products or goods that are available for purchase through the site, including but not limited to physical items, digital products, and any other tangible or intangible products offered for sale by Kataoka.

4. Use of Services

(1) All Users must comply with the Terms of Use when using the Site and its services.
(2) User agrees to use the services only for lawful purposes.

5. Personal Information

Personal information collected from Users will be handled in accordance with the privacy policy outlined in Section 10.

6. Prohibited Actions

The following actions are strictly prohibited for Users of the Site:
(1) Providing false information to the Site or third parties;
(2) Interfering with or impeding the services provided by the Site;
(3) Infringing upon intellectual property rights, such as trademark rights, copyrights, patents, or privacy rights;
(4) Causing harm, damage, or annoyance to Kataoka, other Users, or third parties;
(5) Misusing credit cards to access the Site's services;
(6) Violating public policy, the Terms of Use, or applicable laws and regulations;
(7) Damaging the reputation of Kataoka or impeding its services;
(8) Deleting or altering information belonging to Kataoka, other Users, or third parties;
(9) Transmitting or recommending harmful software, such as computer viruses;
(10) Any other actions deemed unacceptable by Kataoka.

Kataoka reserves the right to take appropriate action, including termination of service and legal action, against users who violate the prohibited actions listed in Section 5, which may result in legal consequences.

7. Copyrights

(1) All materials on the Site, including but not limited to images, text, logos, drawings, audio and video data, and software, are protected by copyrights, trademarks, and other intellectual property rights belonging to Kataoka or third parties with whom Kataoka has obtained licenses.
(2) Duplication, alteration, distribution, presentation, development, or linking of the Site or its content without prior permission from Kataoka is strictly prohibited.
(3) If Kataoka determines that its content has been duplicated or altered without permission, or that any actions violating copyright law have taken place, Kataoka may take legal action to protect its rights.
(4) If any problems or disputes arise as a result of a violation of these Terms of Use, the User will be solely responsible for resolving the issue at their own cost and without causing harm or damage to Kataoka.

Kataoka reserves the right to take appropriate action, including termination of service and legal action, against users who violate copyright law, which may result in legal consequences.

8. Indemnification

If a User violates the Terms of Use or causes losses or damages to Kataoka through the use of its services, the User must indemnify Kataoka for all resulting losses, damages, and reasonable legal fees.

9. Limitation of Liability

(1) Kataoka does not guarantee the accuracy, completeness, relevance, usefulness, or reliability of its services on the site.
(2) Kataoka is not responsible for any harm caused to users or third-parties from using the site, including interruptions, suspensions, modifications, or terminations.
(3) Kataoka will not be held accountable for damages, losses, or lost profits resulting from the use of the Service or the purchase of Merchandise, and does not make any promises about the quality, performance, compatibility, or other features of the Service or Merchandise.
(4) Kataoka may cancel purchase agreements and will not be held responsible for non-delivery in the following circumstances:

• (i) Difficulty with delivery, such as an unidentifiable shipping address.
• (ii) System failures that prevent the placement of an order, ordering of incorrect Merchandise, or acceptance of excessive orders.
• (iii) Any other events that prevent delivery of Merchandise.

(5) Kataoka will not be held accountable for any losses or damages suffered by users of the site, directly or indirectly, including but not limited to: loss of profits, loss of business, loss of goodwill, loss of data, or any other indirect or consequential losses, regardless of the cause or circumstances.
(6) Kataoka will not be responsible for indirect losses or damages caused by its negligence or gross negligence, even if it applies to the fullest extent allowed by law and does not cover indirect losses or damages listed in (5).
(7) Kataoka is not liable for any indirect, incidental, special, or consequential damages.
(8) Offers to purchase made by minors will be considered made under the guardians' responsibility.

10. Privacy Policy

Kataoka is committed to ensuring the privacy and protection of its Site Users' information. This Privacy Policy outlines the information we collect, how it is used, and how it is secured.

Information Collection and Use:
Kataoka will collect personal information from its Site Users for the following purposes:

• (i) Responding to inquiries and requests, including those received via email.
• (ii) Conducting market research and analysis for the development and improvement of Kataoka's services.
• (iii) Sending company newsletters to Users.
• (iv) Packing and shipping merchandise.
• (v) Calculating the cost of merchandise and billing Users.

To provide our services, Kataoka may collect information such as the name, address, zip code, phone number, and email address of Users, as well as any other information deemed necessary.

Information Security:
Kataoka adheres to the Personal Information Protection Act and implements security measures to prevent and rectify any potential loss, damage, or leakage of personal information.

Sharing of Information:
Kataoka may share User's personal information with their credit card company and the issuing company for the following purposes:

• (i) Responding to inquiries and requests, including those received via email.
• (ii) Conducting market research and analysis for the development and improvement of Kataoka's services.
• (iii) Sending company newsletters to Users.
• (iv) Packing and shipping merchandise.
• (v) Calculating the cost of merchandise and billing Users.
• (vi) Preventing fraudulent credit card use by third parties.

Kataoka will not disclose User's personal information to any third party unless permitted by the Personal Information Protection Act.

Data Encryption and Protection:
All personal information collected on our Site is protected by Secure Socket Layer (SSL) encryption. User information is encrypted before transmission to maintain confidentiality. Online transactions are processed by PAYPAL using Extended Validation (EV) SSL encryption, the highest commercially available encryption technology. All confidential information is encrypted before transmission to prevent unauthorized access.

Cookies:
We use cookies to enhance User's shopping experience on our Site. Cookies are small pieces of information stored by your web browser when you visit our Site. They allow us to personalize your visits and recognize you when you return. Information collected from these cookies may be used for the purposes outlined in this Privacy Policy. Most web browsers accept cookies automatically. You can disable cookies in your browser preferences or options menu, although this may affect your ability to shop on our Site.

Contact Information:
For inquiries regarding personal information, please contact us at info@kataoka-jewelry.com.

Retention of Personal Information:
Kataoka will retain User's personal information for as long as necessary to fulfill the purposes for which the information was collected or as required by applicable laws. After this period, the information will be securely disposed of. Kataoka will retain User's personal information for a period of 10 years.

11. Registered User Account

(1) Users of the Services can create an account (herein referred to as "Account") as a registered user.
(2) It is advised that Users do not share their Account information with any third party.
(3) Users are fully responsible for maintaining the confidentiality and security of their Account and all actions performed using the Account. Users must promptly notify Kataoka of any security concerns regarding their Account.
(4) Kataoka will not be responsible for any damages resulting from unauthorized use of a User's Account.
(5) Users who register an Account to use the Services must provide accurate and complete Registration Information and agree to keep it updated.
(6) To delete their Account, users must send an email with their name, address, and phone number to info@kataoka-jewelry.com.

12. Termination of Services or Account

(1) Termination by User:
A user may choose to terminate their account at any time by sending a written request to the site's customer support team. Upon receipt of the request, the site will confirm the termination and delete the user's account within a reasonable timeframe.
(2) Termination by Site:
The site reserves the right to terminate a user's access to the site at any time and for any reason, including but not limited to:

• a. Violation of the site's terms of use or any applicable laws or regulations
• b. Inactivity for an extended period of time
• c. Engagement in any illegal or fraudulent activities
• d. Any other reasons deemed appropriate by the site

(3) Effect of Termination:
Upon termination, the user's account will be deleted and the user will no longer have access to the site's services. The user may not be entitled to a refund of any fees or charges paid to the site, and any outstanding obligations to the site will remain in effect. The user may also be subject to legal liability for any damages caused to the site or other users as a result of their activities on the site.

13. Merchandise Purchase

(1) Users of the Site may purchase Merchandise or services from Kataoka.
(2) To purchase Merchandise, Users must follow the ordering process set forth by Kataoka through the use of the Services.
(3) Upon receiving an order, Kataoka will send an Order Confirmation email with the order details and confirmation. A purchase agreement between the User and Kataoka will be established regarding the order and its contents.
(4) Once a purchase agreement has been established, changes or cancellations to the order or its terms and conditions cannot be made.
(5) If a User engages in misconduct or inappropriate behavior related to the use of the Services, Kataoka reserves the right to cancel the purchase agreement and take other appropriate action.

14. Merchandise Shipping

(1) Delivery of Merchandise is available worldwide through our shipping partners.
(2) Orders will be dispatched from Japan or the United States.
(3) Orders will be shipped by air carrier, unless specified otherwise by Kataoka prior to shipping. The User will receive shipment notification through an AirWayBill, which serves as proof of shipment. Kataoka is not responsible for any loss, damage, or theft of the Order after it has been released to the shipping company or carrier. Kataoka's responsibility is limited to delivering the Order to the carrier, after which the Order becomes the property of the User. Kataoka is not responsible for any additional expenses incurred during shipment after the Order has left Kataoka's facilities.

15. Shipping Costs, Service Fees, and Import Duties and Taxes

Kataoka will cover all shipping costs for the delivery of Merchandise except for repairs, resizing, and merchandise produced by a third party and sold by Kataoka. Any import duties, customs fees, and taxes incurred during shipment will be the responsibility of the customer.

16. Merchandise Payment

(1) The total payment for Merchandise will include the purchase price, any applicable sales tax, shipping costs, and any other service fees.
(2) Payments for Merchandise purchased through the Service can be made with a credit card [VISA, MASTERCARD, JCB, AMERICAN EXPRESS, DISCOVER] belonging to the purchaser or through the purchaser's PAYPAL account.
(3) Kataoka reserves the right to seek pre-approval for payment made by credit card, limited to the order total, prior to shipment. Payment will be charged before the order is dispatched.
(4) If payment is made by credit card or PAYPAL, the purchaser must abide by the terms and conditions of their separate agreement with the credit card company or PAYPAL. Any disputes or conflicts between the purchaser and the credit card company or third parties are the responsibility of the purchaser to resolve, and Kataoka will not be held responsible for such disputes or conflicts.

17. Return Policy

(1) Kataoka does not accept returns or exchanges of Merchandise, except in the case of damaged, defective, or incorrect product received at the time of delivery. The purchaser must contact Kataoka within 7 days of receipt by sending an email with the order confirmation number. This is the only way an exchange will be accepted. If an exchange is not possible, a return will be accepted and a refund will be issued.
(2) For a return or exchange to be accepted, the following conditions must be met: (I.) The Merchandise must be unused, with tags intact. (II.) All components, attachments, and delivery confirmation must be returned in the same condition as at the time of delivery. (III.) Any other requirements specified by Kataoka must be met.

18. Disclaimer of Warranties and Representations

Kataoka makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on the site. The site and all its content is provided on an "as is" and "as available" basis. Kataoka does not warrant that the site will be uninterrupted or error-free and Kataoka will not be liable for any interruptions or errors. Use of the site and its content is at your own risk.

19. Miscellaneous

(1) Communication between Kataoka and the User regarding the use of the Service will primarily be via email.
(2) Messages from Kataoka may not be properly displayed on email addresses registered to mobile phones.
(3) In the case of disputes or interpretive questions regarding the Terms of Use, Kataoka and the User will consult in good faith to reach a resolution.
(4) If a resolution cannot be reached through consultation, any disputes relating to the Terms of Use and/or Service will be subject to the exclusive jurisdiction of the Tokyo District Court or Tokyo Supreme Court in Tokyo, Japan.