Shipping and Returns

Shipping
kataoka jewelry can be delivered worldwide with the assistance of FedEx; we ship International Priority Expedited, and packages are usually delivered within 2 business days.

We offer the shipping and insurance fees of $150 on all orders excluding repairs.
Lead-Time
Every piece of kataoka jewelry is handmade to order and will take between 4-6 weeks to complete. Please let us know if you require your order urgently – we are happy to prioritize orders in special cases.
Returns
Due to the nature of every piece being handmade-to-order, all sales are final and no returns can be accepted.
Defective Or Incorrect Items
In the unlikely event that you receive a defective or incorrect item, please contact us within 7 days after the delivery date with photographs of your order, and we will offer full refund including shipping costs for your return.

Please note that we cannot accept any damaged or visibly altered items. Customers are responsible for the returned parcel until it is delivered to our store. We cannot be held responsible for lost or damaged shipments.

For orders paid by credit card, the refunded amount will be available to customers in 3-5 working days. Please note that processing time may vary depending on the credit card company.

Orders paid by PayPal will be refunded to the original account.

Orders paid by wire transfer will be refunded to the original bank account.