Shipping and Returns

SHIPPING
kataoka jewelry can ship practically anywhere in the world with the assistance of our freight partners.
Shipping and insurance fees are $150, we offer the shipping and insurance fees for all international orders over USD $1,000.
LEAD TIME
Every piece is handmade to order and will take between 4-6 weeks to complete from when your order was confirmed. However please let us know if you require your order urgently – we are happy to prioritise orders in special cases.
RETURNS
Please note that because every piece is handmade to order, all sales are final and no returns can be accepted.
DEFECTIVE OR INCORRECT ITEMS
In the unlikely event that you receive a defective or incorrect item, please contact us within 7 days after the delivery date with photographs of your order, and we will offer a refund and cover the shipping cost. Items that have any signs of use or damage will be returned to the customer. Customers are responsible for the returned parcel until it is delivered to our store. Please choose an insured method of shipping, as we cannot be held responsible for lost or damaged shipments.

For orders paid by credit card, the refunded amount will be available to customers generally in 3-5 working days.

Processing time may vary depending on the credit card company. Please allow up to 1 billing cycle for your refund to post back to your account.

Orders paid by PayPal will be refunded to the original account.

Orders paid by wire transfer will be refunded to the original bank account.