We stand behind everything we make, that is why we offer a Lifetime Limited Warranty on all of our creations.
What is your lead time?
Every piece is handmade to order, and it will take about 4 weeks to be completed. For rush orders, please contact us and we’ll do our very best to oblige!
What quality are kataoka diamonds?
All the diamonds we use for our standard designs are D color, Clarity VS-1, excellent cut minimum, unless specified. This standard is maintained for diamonds larger than 0.25 ct. If you wish to have higher quality diamonds set on your kataoka treasure, please contact us.
Are your gold and platinum recycled?
Yes! All gold and platinum that are used in kataoka creations are recycled from the advanced Japanese semiconductor industry. Read more about our custom-blended metals here.
Can you use silver in your creations?
Unfortunately, we do not offer silver as a material option as we only use custom-blended gold and platinum in our designs. Our gold and platinum options are ethically sourced, nickel-free, and hypoallergenic, ensuring a comfortable and enjoyable experience for our clients..
Where do you source your precious gems?
All of our precious gems are conflict-free and supplied by our long-term trusted partners. Each gemstone is unique, and they all vary slightly in size and color. Please let us know if you have any special requests regarding the color of the stone. While we cannot guarantee an exact replica of the gemstones shown online, we will do our best to source a gemstone that will make you cherish your kataoka treasure forever!
Where are kataoka creations made?
kataoka jewelry pieces are all handcrafted in our Atelier in Tokyo, Japan.
Can you use lab-grown diamonds in your creations?
At kataoka, we are dedicated to creating unique and exceptional jewelry pieces. Our artist and craftsman, Yoshinobu, works exclusively with gems and materials that resonate with him, allowing him to produce truly one-of-a-kind creations.
As a luxury house, we are committed to using only ethically sourced, untreated, and conflict-free natural stones in our jewelry. While lab-grown diamonds are a popular alternative, we have chosen to maintain our connection to natural stones, as it is a cornerstone of our brand and allows us to preserve the authenticity and uniqueness of our jewelry.
Why do your creations command such a high price point?
The high price point of kataoka jewelry reflects the value of the use of ethically sourced gemstones, recycled metals, unique designs, and the expertise of master jeweler Yoshinobu Kataoka. The jewelry also comes with a lifetime warranty, making it a worthy investment for future generations.
Can I purchase a ring without the center stone?
At kataoka, we are dedicated to offering only the finest quality jewelry pieces. Our rings are crafted with exceptional care, featuring ethically sourced diamonds of the highest quality and custom-blended gold and platinum.
We do not offer rings without the center diamond as the diamond is an integral part of the design and overall aesthetic of the piece. Attempting to remove or replace the center diamond by a third-party jewelry workshop would not only damage the setting and compromise the beauty of the piece, but it would also void the lifetime warranty that we offer on all of our creations.
Our commitment to excellence and customer satisfaction is unwavering, and we believe that offering complete pieces is the only way to fully showcase the beauty and craftsmanship of our jewelry.
I have an heirloom gemstone, can you set it on one of your designs?
We only use our own ethically sourced premium gemstones in all kataoka creations.
What do the tags on your creations mean?
Our tags are designed to help you understand at a glance the unique qualities and availability of each piece in our collection, ensuring you find exactly what you're looking for with ease.
Ready-to-ship: These pieces are meticulously crafted and ready to ship within a week or less, perfect for those seeking elegance without the wait.
Limited Edition: These items are crafted in very limited quantities, ensuring each piece stands out with unmatched sophistication and detail.
One-of-a-kind: Every item under this tag is uniquely designed and exclusive, with only one available, making your jewelry truly unmatched and singular.
New: Indicates the latest additions to our collection, freshly created and ready for your discovery.
Coming Soon: Highlights our upcoming releases, allowing you to anticipate the future of elegance with pieces soon to be unveiled.
Unavailable: This tag indicates that a piece has been sold and is no longer available, highlighting its exclusivity. We encourage you to explore our collection for other unique and elegant items, as we frequently introduce new creations.
About Payments, Shipping, and Returns
What countries do you ship to?
At kataoka, we are proud to offer worldwide shipping for our handcrafted, exclusive jewelry. Our shipping service is complimentary for all kataoka pieces orders, ensuring that you can receive your masterpiece no matter where you are located. Your package will typically be delivered within 2 business days and will require an adult signature upon receipt, ensuring safe and secure delivery of your work of art.
What is your returns policy?
Every kataoka piece is handmade to order, all sales are final and no returns can be accepted whatsoever.
What can I do if I ordered the wrong ring size?
Don't worry about getting the wrong ring size at kataoka! We offer a free resizing within the first year of purchase for all orders placed directly with us. Just contact our friendly customer service team for help.
For our US customers, we make resizing easy by offering a convenient solution. Simply send your ring to our New York Flagship store, and we'll take care of the rest, including sending it to Japan for resizing and returning it to you in NYC. The only shipping fee you'll pay is within the US.
If you're outside of the US, you'll need to send the ring directly to our workshop in Tokyo, and will be responsible for the shipping fees to and from Japan.
If you placed your order through one of our authorized retailers, there is a $150 fee per resizing. Contact our customer service team for more information.
Do you take credit cards?
Yes. We accept Visa, Mastercard, Discover, JCB, American Express. They are processed on secure servers and no credit card information are stored in our database. Ever.
Do you offer financing options?
As of now, we do not provide any financing options. However, please reach out to us with your inquiry and we will do our best to help you find a solution for your investment in your future kataoka treasures.
Where do your jewelry ship from?
All our jewelry ship from our Atelier in Tokyo, Japan.
Can I track my order?
After we ship your order, we will send you a tracking number by email. You can also see your order status and delivery tracking details under “My Account” after you log in.
Are there any additional costs that will be due upon receipt of my order?
At kataoka, we understand that unexpected fees can be frustrating. That's why we want to make sure you are aware that customs duties may be due upon delivery of your luxury jewelry piece. To get a better idea of what to expect, we recommend checking with your country's customs agency for the most accurate information on duties and taxes.
How do I cancel or change an order?
At kataoka, we take pride in handcrafting each piece of jewelry to your specifications. That's why we ask that you contact us within 24 hours of placing your order if you need to make any changes or cancellations. Unfortunately, once production has begun, we cannot accept any cancellations or modifications.
Do you provide appraisals?
We can provide an invoice that documents your investment for your kataoka jewel(s) with all the specifics, for insurance purposes. Please note that an appraisal can only come from a third-party, certified appraiser to avoid any conflicts of interest.
Other Questions
Do you have sales?
At kataoka, we are proud to offer exclusive jewelry pieces, carefully crafted in limited quantities. Our focus is on delivering exceptional quality and value to our discerning clientele.
We believe in the power of authenticity and integrity in our approach to pricing, shunning overpriced or misleading sales tactics. The quality of our materials and the unparalleled level of craftsmanship are reflected in the fair and consistent pricing of our pieces. You can trust that you are receiving a truly unique and valuable work of art, without the worry of inflated prices or false promotions.
For those seeking to stay informed of any special events or promotions we may offer, we invite you to join our exclusive newsletter. At kataoka, we are dedicated to providing our clients with an exceptional and personalized experience, and we look forward to sharing our latest masterpieces with you.
What are your Privacy Policy and Terms of Use?
You can read them here. Please feel free to reach out shall
you have any questions.
How do I apply to become a kataoka authorized stockist?
We are always looking for passionate and motivated individuals to become a part of our team. Please contact us with your resume, and we will contact you if anything becomes
available.
