All of our precious gems are conflict-free and supplied by our long-term trusted partners. Each stone is unique and they all vary slightly in size and colour.
kataoka jewelry pieces are all handmade in our workshop in Tokyo, Japan.
Every piece is handmade to order and will take between 4-6 weeks to complete from when your order was confirmed. For rush orders, please contact us and we’ll do our best to oblige.
We stand behind everything we make, that is why we offer a Lifetime Limited Warranty on all items.
This warranty applies only to the original purchaser and is non-transferable. This warranty is against breakage or malfunction under normal use due to defects in material or workmanship. We will repair, or, at our option, replace any defective items with the same or a comparable model.
This warranty does not cover damage as a result of abuse, misuse, loss or theft of your kataoka jewel(s).
kataoka jewelry does not endorse or approve any third-party alterations or treatments to your kataoka jewel(s). Accordingly, any third-party alterations or treatments void that kataoka Lifetime Limited Warranty.
If you purchased your kataoka jewel(s) from one of our select retailers, please contact them directly.
If you have any repair issues that are not covered under the warranty, or would like to know if your repair is covered, please contact us.
Yes. We accept Visa, Mastercard, Discover, JCB, American Express, and PayPal accounts.
All our products ship from our atelier in Tokyo, Japan.
kataoka jewelry can ship practically anywhere in the world with the assistance of our freight partners. If you want to know whether we ship to your country, please contact us.
After we ship your order we will send you a tracking number by email. You can also see your order status and delivery tracking details under “My Account” after you log in.
No. We handle all the taxes, import duties, shipping and insurance charge for international orders; Your order will be sent in the terms Delivered Duty Paid (DDP), which means the price that you pay at Kataoka Jewelry will be the final price.
After you place your order we will start handcrafting your item(s). If you wish to cancel or change your order, Please contact us immediately with any questions or concerns.
Please note that because every piece is handmade to order, all sales are final and no returns can be accepted.
No. Our creations are handcrafted and produced in very limited quantities, therefore, sales are not common.
Please sign up for our newsletter at the bottom of our homepage to be notified of any promotions we may have.
Please contact us with any business enquiries.
Please contact us with any press enquiries.
We are always looking for passionate and motivated individuals to become a part of our team. Please contact us with your resume and we will contact you if anything becomes available.